Privacy Policy 


Effective Date: 1.1.2026

Dallas Animal Urgent Care is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information obtained through our website.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Pet information (such as pet name, species, or reason for visit)

  • Any information submitted through contact forms, appointment requests, or inquiries

We may also automatically collect certain technical information when you visit our website, including:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on the site

  • Referring website

This information is used to maintain website functionality and improve user experience.

How We Use Your Information

We may use your information to:

  • Respond to inquiries or requests for care

  • Communicate with you regarding services, hours, or updates

  • Send appointment-related or follow-up communications

  • Improve our website, services, and marketing efforts

  • Maintain internal records

  • Comply with applicable laws and regulations

We do not sell or rent your personal information.

Text Messaging & Electronic Communications

If you provide your phone number, you consent to receive calls and text messages from Dallas Animal Urgent Care related to:

  • Appointment coordination

  • Follow-up care

  • Service updates or operational notices

Message and data rates may apply. You may opt out of non-essential text communications at any time by replying STOP or by contacting us directly.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve functionality and analyze traffic. You can disable cookies through your browser settings; however, some site features may not function properly.

Sharing of Information

We may share your information only:

  • With trusted service providers that support website operations, communications, or analytics

  • When required by law, court order, or legal process

  • To protect the rights, safety, or property of our clients, patients, staff, or practice

All service providers are required to maintain appropriate confidentiality and security standards.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage users to review their privacy policies.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Texas Privacy Rights

Texas residents may request access to, correction of, or deletion of their personal information, subject to applicable legal requirements. Requests may be made using the contact information below.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us.